Account & Security
Manage your password, security settings, and account preferences to keep your JetInbox account safe and secure.
On This Page
Password Reset
Forgot your password? No problem. Follow these steps to reset it and regain access to your JetInbox account.
How to Reset Your Password
Go to the Login Page
Visit app.jetinbox.cloud and click the “Forgot Password?” link below the login form.
Enter Your Email
Enter the email address associated with your JetInbox account. This must be the same email you used during registration.
Check Your Inbox
You’ll receive an email with a password reset link. The link expires after 24 hours for security reasons.
Set New Password
Click the link in your email and enter your new password. Choose a strong password with at least 8 characters.
If you don’t see the reset email within a few minutes, check your spam or junk folder. Add [email protected] to your contacts to prevent this.
If your reset link has expired, simply request a new one by repeating the process. Each new request invalidates previous links.
Change Password
Already logged in and want to update your password? You can change it anytime from your account settings.
Changing Your Password
Open Settings
Click your profile icon in the top-right corner and select “Settings” from the dropdown menu.
Navigate to Security
In the Settings page, find the “Security” or “Password” section.
Enter Passwords
Enter your current password, then enter and confirm your new password.
Save Changes
Click “Update Password” to save. You’ll remain logged in with your new password.
Password Requirements
- Minimum 8 characters in length
- Mix of uppercase and lowercase letters recommended
- Include at least one number for stronger security
- Special characters (!@#$%^&*) are supported
- Cannot be the same as your previous password
Use a unique password for JetInbox that you don’t use for other services. Consider using a password manager to generate and store strong passwords.
Login Sessions
JetInbox uses secure sessions to keep you logged in. Here’s what you need to know about how sessions work and how to manage them.
How Sessions Work
When you log in to JetInbox, a secure session is created that keeps you authenticated. Sessions are designed to balance security with convenience.
Session Duration
Sessions remain active while you’re using JetInbox. Extended inactivity will require you to log in again.
Secure Tokens
Your session uses encrypted JWT tokens that cannot be tampered with or forged.
Browser-Based
Sessions are specific to each browser. Logging in on a new device creates a separate session.
Logging Out
Click “Logout” from your profile menu to end your current session immediately.
Staying Secure
- Always log out when using shared or public computers
- Don’t share your login credentials with others
- If you suspect unauthorized access, change your password immediately
- Use a private/incognito browser window on shared devices
For security, JetInbox may automatically log you out after extended periods of inactivity. Simply log back in to continue where you left off.
Account Deletion
If you need to delete your JetInbox account, our support team is here to help you through the process.
How to Request Account Deletion
Account deletion is handled by our support team to ensure your data is properly removed and any active subscriptions are cancelled appropriately.
Contact Support
Email [email protected] from the email address associated with your account requesting deletion.
Verify Your Identity
Our team may ask you to confirm some account details to verify ownership before proceeding.
Confirmation & Processing
Once verified, your account and all associated data will be permanently deleted within 30 days.
What Gets Deleted
- Your user profile and login credentials
- All generated emails and usage history
- Personal preferences and settings
- Any saved glossary terms (personal, not organization-wide)
Account deletion cannot be undone. All your data will be permanently removed. If you have an active subscription, it will be cancelled and no further charges will occur.
If you’re part of a team, leaving the organization doesn’t delete your account. Contact support if you need both actions performed.